Shipping policy

At Joi Decor, we are committed to delivering your pieces with care and intention. Each order is thoughtfully processed to ensure your items arrive safely and in excellent condition.

Shipping Overview

We proudly offer complimentary shipping on all orders.

Many of our furniture and home décor pieces are sourced from both domestic and international partners. This allows us to offer a curated selection of unique, design-forward items not typically found in traditional retail stores.

Processing Time

Orders are typically processed within 3–5 business days.

For furniture and specialty décor items, processing times may vary slightly depending on availability, order volume, and supplier handling times. You will receive a confirmation once your order has been processed.

Estimated Delivery Times

Once shipped, estimated delivery timelines are as follows:

  • United States: 1–3 weeks

  • International: 1–4 weeks

Please note that larger furniture items or shipments from overseas partners may require additional transit time due to freight handling and customs processing.

Delivery Expectations

As a curated, globally sourced brand, some items may ship from international partners. Because of this:

  • Delivery times may be longer than standard domestic shipping

  • Items may travel through multiple carriers before final delivery

  • Tracking updates may take several days to appear or update

  • Packaging may vary depending on the supplier

We believe the quality and uniqueness of each piece is worth the wait, and we appreciate your patience as your order makes its way to you.

Split Shipments

In some cases, items within the same order may ship separately due to sourcing from different suppliers or warehouse locations. If this occurs, you will receive separate tracking updates for each shipment.

Shipping Considerations

While we work closely with our fulfillment partners to ensure timely delivery, shipping timelines may be impacted by factors beyond our control, including:

  • Customs clearance delays

  • Carrier disruptions

  • High seasonal demand

We appreciate your understanding in these situations.

Order Tracking

Tracking information will be provided once your order has shipped. Please allow a few days for tracking updates to reflect as your package moves through the carrier network.

Questions

If you have any questions regarding your order or shipping status, please contact us at contact@joidecor.com. We’re happy to assist you.